What Bank?
Tuesday, November 1st, 2005
What bank do you use? Why?
I’ve been a Wells Fargo customer since 1989. I have been decently happy with my service, but occasionally when something wierd is going on with my accounts, I don’t find out until a couple of days later, and a whole bunch of charges happen. I’ve got a couple of checking accounts, a savings account, and multiple small business accounts. In the world of business, I’d say I am a pretty good customer.
But they keep screwing me.
Why can’t I get a text message (or a phone call) when something wierd is going on in my accounts? On the SAME DAY.
Why can’t I get a secure RSS (I know the spec is evolving..yeah yeah) feed telling me everything that is going on in my account. I could read this feed in my browser, my RSS reader, and on my Treo if I should so desire.
Wells Fargo has undergone 3 iterations on their website in the last five years, and not one of them has made the site more usable or displayed all of the information for all of my accounts in an intuative fasion. In fact, the last design is worse than the prior one. AND, they’ve got billboards up in San Francisco hailing the brilliance of their tabbed design.
Why is it that banks can build magnificent buildings, but not a usable website?
I’d love to hear what bank you use, why you love (or hate) it. Does the online banking work? Do they notify you when things are going on with your account that you should know about? How easy is it to manage your money?
May the best bank win.
(I’m leaning towards Bank of America right now, with their fantastic new “Keep the Change” program.)
Popularity: 47% [?]
