Mistakes and Ethics
Own a bike? Use a Kryptonite lock? One of my fellow San Franciscans last week blew the cover on a very disturbing piece of information regarding the locking mechanism on everyone’s favorite bike locks. You can open them with a Bic pen.
The rate of speed this information is cascading through the bike population and soon the general population is increasing fastly and should be interesting to watch as it hits the The Tipping Point.
It is too bad that such a trivial thing could potentially take out a good company. But, it is a lesson to be learned in the importance of good design and ensuring that every detail has been discovered. In this case I think it also seems prudent to point out the importance of having constant open lines of communication with your customer. You don’t want the news to be the first ones to communicate such an important problem. Your customers will leave you. For good.
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