Comments on: The Digital Generation and the Waning Importance of Email http://davemorin.com/blog/the-digital-generation-and-the-waning-importance-of-email/ Live Life Well. Sat, 06 Feb 2010 05:04:13 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ronnie Gou http://davemorin.com/blog/the-digital-generation-and-the-waning-importance-of-email/comment-page-1/#comment-6610 Ronnie Gou Mon, 24 Jul 2006 21:57:36 +0000 http://davemorin.com/blog/the-digital-generation-and-the-waning-importance-of-email/#comment-6610 I definitely agree that working under deadlines is far more productive than the standard 40 hour week. Gen M. has grown up with deadlines its entire life, from research project deadlines to school presentations. Why not carry that over from academic to professional? Also, email is a pain. You get CCed on everything and a three day hiatus returns a 100+ list of unopened emails. I wish it wasn't that way. While the phasing out of email for alternative mediums might be happening at smaller companies, it sure hasn't at mine yet (although we've started a bit with SameTime). I definitely agree that working under deadlines is far more productive than the standard 40 hour week. Gen M. has grown up with deadlines its entire life, from research project deadlines to school presentations. Why not carry that over from academic to professional?

Also, email is a pain. You get CCed on everything and a three day hiatus returns a 100+ list of unopened emails. I wish it wasn’t that way. While the phasing out of email for alternative mediums might be happening at smaller companies, it sure hasn’t at mine yet (although we’ve started a bit with SameTime).

]]> By: steve cooley http://davemorin.com/blog/the-digital-generation-and-the-waning-importance-of-email/comment-page-1/#comment-6602 steve cooley Mon, 24 Jul 2006 18:49:49 +0000 http://davemorin.com/blog/the-digital-generation-and-the-waning-importance-of-email/#comment-6602 Dude, I generally agree that new communication tools are going to be essential to the new way we work, email still serves as the indexable searchable executive summary work requests from your boss to you. It also serves as the permanent record of the cover for your ass when you do things your boss asks and they forget... and it goes all the way up and down the chain of command like that. Email gives each party a chance to think about what they're going to say before they inflict it on the other party. Dude, I generally agree that new communication tools are going to be essential to the new way we work, email still serves as the indexable searchable executive summary work requests from your boss to you. It also serves as the permanent record of the cover for your ass when you do things your boss asks and they forget… and it goes all the way up and down the chain of command like that.

Email gives each party a chance to think about what they’re going to say before they inflict it on the other party.

]]> By: JP http://davemorin.com/blog/the-digital-generation-and-the-waning-importance-of-email/comment-page-1/#comment-6601 JP Mon, 24 Jul 2006 18:08:15 +0000 http://davemorin.com/blog/the-digital-generation-and-the-waning-importance-of-email/#comment-6601 Dave, thanks for the pointer. And Josh, all I can say is be patient :-) It will happen. Can you imagine Generation M accepting automated don't-call-us-we'll-call-you e-mails as part of "customer service"? Or playing pass-the-parcel between automated call-centre Dalek voices yearning desperately to reach a human being? IM "channels" are great for customer service and problem-to-repair processes. Wikis are great for sales-to-cash processes. Blogs are great for idea-to-market processes. And voice and video are great full stop. For almost anything where immediacy is good and context is not hard to acquire. Once context-switching is important, then it's time for IM and wikis and blogs. Which leaves e-mail. Which is good for ....errmmmm... replacing snail-mail :-) Dave, thanks for the pointer. And Josh, all I can say is be patient :-)

It will happen. Can you imagine Generation M accepting automated don’t-call-us-we’ll-call-you e-mails as part of “customer service”? Or playing pass-the-parcel between automated call-centre Dalek voices yearning desperately to reach a human being?

IM “channels” are great for customer service and problem-to-repair processes. Wikis are great for sales-to-cash processes. Blogs are great for idea-to-market processes.

And voice and video are great full stop. For almost anything where immediacy is good and context is not hard to acquire. Once context-switching is important, then it’s time for IM and wikis and blogs.

Which leaves e-mail. Which is good for ….errmmmm… replacing snail-mail :-)

]]> By: Joshua Krivoshein http://davemorin.com/blog/the-digital-generation-and-the-waning-importance-of-email/comment-page-1/#comment-6600 Joshua Krivoshein Mon, 24 Jul 2006 17:54:23 +0000 http://davemorin.com/blog/the-digital-generation-and-the-waning-importance-of-email/#comment-6600 Coming from my angle, it makes me wonder when tech support will embrace chat in addition to supporting customers by phone and email (I guess in some companies it already has, actually). Coming from my angle, it makes me wonder when tech support will embrace chat in addition to supporting customers by phone and email (I guess in some companies it already has, actually).

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